Sendbee may process the following types of Service Data on behalf of Customers:
User Profile Information
Sendbee processes the Personal Data types outlined above for the following purposes:
With regard to the Service and Service Data, Sendbee acts as a Processor on behalf of Customers. Customers have primary responsibility for interacting with Data Subjects, and the role of Sendbee is generally limited to assisting Customers as needed. Sendbee processes Service Data only upon a Customer’s instruction and shall have a duty to respect the security and confidentiality of Personal Data, pursuant to the measures outlined in agreements with Customers and as required by applicable law.
Sendbee takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
Sendbee undertakes to be transparent regarding its Personal Data processing activities and to provide Customers with reasonable cooperation to help facilitate their respective data protection obligations regarding Personal Data.
Data Breach Notification
In the event that Sendbee becomes aware of any unauthorized access to or disclosure of Personal Data, Sendbee will promptly notify affected Customers to the extent such notification is permitted by applicable law.
Upon a Customer’s request, and subject to appropriate confidentiality obligations, Sendbee shall make available to the Customer (or such Customer’s independent, third-party auditor) information regarding Sendbee and third-party sub-processors’ compliance with the data protection requirements set forth in our agreements.
Obligations Upon Termination
Upon termination of the Services, Sendbee shall, at the request of the Customer, delete, render un-identifiable, or return all Personal Data to the Customer. Sendbee will certify that it has done so, unless legislation prevents it from returning or destroying the data. In that case, Sendbee will protect the data in accordance with its commitments and will not actively process the personal data transferred anymore.
There are times when information described in this privacy statement may be shared by Sendbee. This section discusses how Sendbee may share such information. Customers determine their own policies for the sharing and disclosure.
Sendbee reserves the right to disclose or use aggregate or de-identified information for any purpose. For example, we may share aggregated or de-identified information with our partners or others for business or research purposes like telling a prospective Sendbee Customer the average number of messages sent within a day.
Sub-processing by Third Parties
Sendbee may retain third party sub-processors, and depending on the location of the third-party sub-processor, processing of Personal Data by such sub-processors may involve transfers of Personal Data. Such third-party sub-processors shall process Personal Data only in accordance with the Customer’s instructions. As of the date hereof, these third party providers include technical operations such as database monitoring, data storage and hosting services and customer support software tools. Such third-party sub-processors have entered into written agreements with Sendbee in accordance with the applicable requirements.
Compliance with Laws
Sendbee may share or disclosed data to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
Enforcing Our Rights, Preventing Fraud, and Safety
Sendbee may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigation and preventing fraud.
Changes to our Business Structure
Sendbee may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Sendbee’s assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
Sendbee shall promptly notify a Customer if Sendbee receives a request from a Data Subject for access to, correction, amendment or deletion of that person’s Personal Data. Sendbee shall not respond to any such Data Subject request without the Customer’s prior written consent except to confirm that the request relates to that Customer.
Senbdee shall provide Customers with cooperation and assistance in a reasonable period of time and to the extent reasonably possible in relation to any request regarding Personal Data to the extent Customers do not have access to such Personal Data through their respective uses of the Services.
Handling of Complaints
Data Subjects may lodge a complaint about processing of their respective Personal Data by contacting the relevant Customer or the Sendbee Privacy department at the email address email@example.com Sendbee shall promptly communicate the complaint to the Customer to whom the Personal Data relates. Customers shall be responsible for responding to all Data Subject complaints forwarded by Senbdee, except in cases where a Customer has disappeared factually or has ceased to exist in law or become insolvent. Where Sendbee is aware of such a case, it undertakes to respond directly to Data Subjects’ complaints within thirty (30) days, including the consequences of the complaint and further actions Data Subjects may take if they are unsatisfied by the reply.
Regulatory Inquiries and Complaints
Sendbee shall, to the extent legally permitted, promptly notify a Customer if it receives an inquiry or complaint from a data protection authority in which that Customer is specifically named. Upon a Customer’s request, Sendbee shall provide the Customer with cooperation and assistance in relation to any regulatory inquiry or complaint involving Sendbee’s processing of Personal Data.
We may change this statement from time to time, and if we do we will post any changes on this page. If you continue to use the Services after those changes are in effect, you agree to the revised policy. This document was last updated in June 2019.
Please feel free to contact us if you have any questions about Sendbee’s Privacy commitments or practices. You may contact us at firstname.lastname@example.org.